Shipping and Returns Policy

Returns

Personalised items are unavailable for return unless defective. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

How long will it take for me to receive my parcel? The estimated delivery time for sending out a product is generally between 1-2 weeks exluding peak seasons i.e. christmas etc. Most personalised items have a lead time of 1-3 business days if this will be any longer you will receive a notification. We cannot and do not guarantee shipping times as they are only a guideline, but we do our best to get you what you want when you need it!

Availability Errors and Inaccuracies

We constantly are updating product information and service offerings on the Website. We may experience delays in updating information on the Website and in our advertising on other websites. The information found on the Website may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Website and we cannot guarantee the accuracy or completeness of any information found on the Website. We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Additionally when purchasing timber products, as these are natural products, color and grain may vary from product images.

If you have any questions about this Policy, please contact us.

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